FAQs

When will my order be shipped?

Custom orders can take between 2-4 weeks to be made depending on how many orders I have at any given time. I ensure I put time and care into creating nice products for each individual customer, including many different options, colour combinations, sizes, names and initials. This can be a time consuming process, however it is important to me that I do a good job. Please be patient while I create you something unique and personalised. 

 

How can I track my order?

Orders can be tracked on the Australia Post website, you should have a notification of the tracking number when the parcel is dispatched. Please email me at remarkablemarkers24@gmail.com if you have any questions. 

 

What if I need my order sooner? 

I am happy to take specific requests if you have a deadline you need met, however please keep in mind that I do most of my work on the weekends when I am not working and sometimes I am limited as to how many orders I can rush. Please email me if you really need a rush on your order though. 

 

I have chosen express shipping (Australia only), does that mean I get my order faster?

Once the order is shipped you will recieve it faster in the mail, however it doesn't mean that I will be able to make the order faster unless you email me to request a rush on your order.